Alejandro Rafael Florez Francisco
It Service Desk Coordinator And Project Supervisor
Perfil profesional
IT professional with 15+ years leading infrastructure and support in Latin and North America . Skilled in IT service management , agile , Office 365 , Active Directory , networking , and project leadership . Recognized for strategic thinking and process optimization
Experiencia laboral
Supervised technical operations, managed IT projects, coordinated vendors, ensured regulatory compliance, and delivered multiregional support. Proficient in Active Directory, VMware, SAP, SharePoint, Admin Center 365, Exchange, networking, and JIRA.
Logro principalLed IT infrastructure operations and support for Latin and North America. Managed end-user services, infrastructure, and compliance with global IT standards. Implemented innovative solutions optimizing IT infrastructure.
Prepared and set up computers, managed Active Directory, supported VPN, printers, drives, Citrix, Office 365, and used ticketing tools. Delivered preventive support and troubleshooting.
Logro principalStandardized IT support processes, reducing resolution times. Documented recurring technical issues and optimized onboarding procedures.
Answered customer IT queries, supported smart house applications, provided IT recommendations, and maintained customer records.
Logro principalStreamlined technical processes in the department.
Formación académica
U.e.n. mariano picón salas | Bachiller
