Plan, manage and control the services provided by the Help Desk. • Generate service management reports. • Keep updated in the Management System the compliance information of the ANS and each one of the advances in the solution of active cases. • Coordinate with the Client the programmed interruptions of computer services according to the established ANS and notify the users. • Control and update customer inventories.

Notification of trends and operation of the problem and configuration process • Submit training schedules and/or formal training for the User, in accordance with the statistics produced by the Management System in the office software and hardware products.

Application analyst who uses information and communication technologies (ICT) to help Fundación Grupo Social to work faster and more efficiently. Investigating and analyzing applications in the financial sector, identifying the problem and then designing or adapting the computer system to improve the operation of the company. Knowledge of SIEBEL 10.5 and 11, SAP EHP 5,7 and 8, JAVA 7, ORACLE.

Analysis of the different applications used by the foundation for its optimal improvement. • Provide solutions in the shortest time possible. • Identify possible application failures in its use, instant error reports. • live Constant monitoring of applications in use, for oppo