Erika Milena Salinas Soto
Light Sales Leader
Perfil profesional
My focus is on creating efficient and innovative solutions that generate value, satisfaction, and loyalty for internal and external clients, inspired by a people-centered culture.
Experiencia laboral
Head Of Digital Channel Operations
comfama | Enero 2024 - Actualmente (2 years 10 months)
Habilidades utilizadas
I implemented several operational (omnichannel) and communications experience projects for different customer service channels.
Logro principalCoordinate the customer service team, including the creation and design of strategies to optimize the NPS.
Customer Service Coordinator
emtelco | Enero 2023 - Diciembre 2023 (11 months)
Habilidades utilizadas
I led strategy in Design Thinking and user experience in digital channels.
Logro principalI worked closely with the high-performance teams.
Formación académica
Producer and web Development
Politécnico colombiano jaime isaza c | Technological career
Politécnico colombiano jaime isaza c | Technological career
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