Utilized task mining and process mining tools to analyze existing workflows and identify areas for automation, leading to a 20% reduction in manual effort. Developed detailed user stories and acceptance criteria for automation projects, ensuring alignment with business objectives and technical feasibility. Collaborated closely with cross-functional teams including IT, operations, and finance to gather requirements and define automation strategies. Played a key role in project planning and prioritization, utilizing Agile methodologies to deliver automation solutions on time and within budget. Conducted regular stakeholder meetings to communicate project progress, gather feedback, and address concerns, ensuring buy-in and support for automation initiatives.

Led the standardization and modeling of complex business processes across multiple departments, resulting in streamlined operations and enhanced efficiency.

Facilitated efficient problem-solving strategies by establishing collaborative relationships between various teams. Documented in JIRA and Salesforce to ensure that invoices have been registered correctly and are being processed in a timely manner. Process Development for Invoicing and Electronic Invoice Structuring.

Analysis and reconciliation of accounts receivable and accounts payable using Excel. Importing data from Faceldi and Alegra. Application of tax regulations in Micro and Small companies.

Coordinated with internal departments to ensure resource availability and efficient project execution. Provided regular updates on installation status, proactively addressed any customer concerns, and collaborated with technical support teams to resolve issues promptly.

Efficiently scheduled and coordinated residential and business internet installations. Collaborated with installation technicians, ensuring they have necessary information and resources. Oversaw the installation process from planning to implementation, ensuring timely delivery and customer satisfaction.