Handled email management, customer service, agenda/calendar, administrative tasks like reports, data entry, and document organization.

Managed emails, customer service, calendar, and administrative tasks. Skilled in organization and digital tools.

Processed customer requests and queries via email/chat, resolved issues, and liaised with departments to resolve incidents.

Resolved customer and team issues, processed requests via email/chat, and coordinated with departments.

Identified improvements to internal procedures, supported customer service/front office, and evaluated request effectiveness by analyzing customer feedback.

Improved internal procedures for efficiency and supported customer service teams. Strong skills in customer engagement analysis.