Santiago Andres Becerra Espitia
Support & Infrastructure Representative
Perfil profesional
Technologist in Systems Analysis and Development with over 3 years of experience optimizing IT support operations , strengthening security protocols , and resolving technical issues efficiently
Experiencia laboral
Support & Infrastructure Representative
izo – synergy xperience s.a.s | Abril 2022 - Marzo 2025 (2 años 11 meses)
Habilidades utilizadas
Managed up to 200 user accounts, handling permissions, remote access tools, and SaaS platform security.
Logro principalDesigned and implemented an IT support framework, decreasing unresolved support requests by 75%.
Junior Software Developer
izo – synergy xperience s.a.s | Diciembre 2021 - Junio 2022 (6 meses)
Habilidades utilizadas
Improved application performance through MVC methodologies and Object-Oriented Programming (OOP).
Logro principalDeveloped and optimized internal systems using PHP, JavaScript, HTML5, CSS, and MySQL.
Formación académica
Technician Software Programming
Institución técnica | Técnico/Tecnólogo
Institución técnica | Técnico/Tecnólogo
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