Lead the technical support work team, manage incidents and highly complex requirements to enter (Level 2 and 3), Release development and implementation of projects, areas of intervention, IP Telephony (Asterisk), perimeter security (Fortinet, Kerio Control , PF Sense), Administration of data networks, implementation of Microsoft cloud services (Intune, Azure, Office, Teams and SharePoint), Administration of Windows and Linux servers (virtual and physical).

Reduce the number of cases in the help desk, initially they were approximately 200, now the average is 20.

Monitoring of Windows and Linux servers, implementation and support of Asteris IP telephony, configuration of services such as AD, DNS, DHCP and FileServer, Perimeter security through UTM cisco Meraki, VPN configuration (IP sec between meraki and devices such as Mikroitk and Fortinet) , VPN Client L2TP IPSEC configuration, coordinate visits and support services from level I analysts, support the server virtualization process, provide technical support for computer equipment and printers to

Provide telecommunications and systems technical support to the different clients that the company serves, implement installation, design and integration of networking, IP telephony based on asterisk (based on Linux debian), Panasonic, grandstream. Analog telephone solutions based on Panasonic, implementation of servers based on Windows and Linux, customer service and equipment sales.

Begin to implement networks at a higher level, as well as interact with Linux operating systems.