Support the achievement of corporate objectives that lead to the fulfillment of business priorities, values, innovation, purpose (mission), and vision of MAS Global through: Identifying the information system needs of MAS Global and implementing them. • Leading, designing, and implementing the IT Strategic Plan. • Operating and managing information technology platforms. • Managing IT organization personnel, recruiting, training, communicating job expectations and monitoring their performance

I participated in and led the Digital Transformation project, which involved improving the interaction between MAS Global and its clients, including, among other things, migrating CORE business applications such as ERP , BPM, and project management to Oracle NetSuite and OpenAir.

To evaluate technological trends for the improvement and innovation of processes and services, aligning information systems to corporate processes. Ensure that adequate support and training is provided to the different business unit in infrastructure, hardware, applications, base software and end-user tools, inventory, and licenses controls, responsible for the end user support, compliance of service levels agreements and execution of TICS projects.

I was part of digital transformation project that includes the migration of the business core CRM, ERP, BPM applications to Microsoft Dynamics 365 CRM and Field Services Cloud.

Ensure that adequate support and training is provided to the different business unit in infrastructure, hardware, applications, base software, and end-user tools, owned at INFORMESE. Responsible for third level of escalation, for support cases with IBM USA, as well as ensuring compliance with service level agreements in the technical and operational support, to external clients of products provided by INFÓRMESE, for Colombia, Venezuela, Ecuador, Peru, and Mexico.

Participation in Digital Transformation, Analytics, Business Intelligence, Artificial Intelligence, Chatbox, Machine Learning, and Customer Experience projects.