Ensured confidentiality and compliance in data handling, verified automated system accuracy, and maintained quality benchmarks for personal data removal.

Handled sensitive personal data for high-profile clients, ensuring secure removal from public sites and data brokers. Oversaw automated data removal processes and maintained compliance.

Ensured data accuracy and security, collaborated on improvements, and analyzed customer data trends for process optimization.

Managed VIP and frequent flyer customer data, provided insights from customer behavior analysis, and delivered high-quality support using Zendesk and Dynamics 365.

Ensured compliance with safety protocols, documented process issues, and contributed to moderation quality standards.

Reviewed and moderated sensitive and high-risk content, evaluated automated moderation tools, and flagged AI inaccuracies for process improvement.