Experience with Firewalls, Routing, Security, Switching, LAN/WAN design, VPN and technologies (Cisco, Ubiquit and FortiNet/FortiGate).  Experience with voice networks, Issabel PBX systems, VoIP protocols and call routing.  Proven ability successfully architecting, implementing, managing and supporting networks & VoIP infrastructures

Strong knowledge of Linux, Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues.  Experience with building and maintaining databases for query and problem tracking  Experience with windows, LINUX (centos, Ubuntu).  Able to develop and interpret technical documentation.  Onboarding process for roster data through SaaS.  Onboarding data for schools/districts to different API environment.

SUPPORT ENGINEER (LEVEL 1) SYKES SAS OCTOBER 2015 - MARCH 02 2017. ASA CISCO. • Knowledge and implementation of topics related to telecommunications networks such as: Subnetting, Nat, ACLS. • Knowledge and implementation of routing protocols such as: EIGRP, RIP, OSPF, IGRP, BGP. • Resolution of performance problems such as latency, slowness in a network. • Knowledge and solution of MULTICAST traffic problems through a network.