Coordinate the operation of the two hotels, decision making, supervise the staff, reception team, chambermaids, transportation and maintenance, perform shift mesh, PQRS management customer service personal and telephone attention to external and internal customers , email management, billing and daily cash management, sale of hotel services, selection and training of staff, reporting, identifying errors and bad practices improvement plan
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Assignment, confirm and cancel medical appointments EPS MEDIMAS, GRUPO SALUDCOOP, CRUZ BLANCA, Management of PQRS and follow-up, routing of calls to the area in charge, comply with indicators of efficiency, quality, guidelines and company policies.