Followed up with clients regarding overdue balances, assisted with policy renewals, and verified financial obligations. Ensured payment compliance through effective communication.

Managed client portfolio and supported collection of insurance payments. Performed payment reconciliation and maintained professional communication to ensure payment compliance.

Collaborated with support teams to resolve cases, handled high call volumes, and maintained professional communication with clients.

Provided bilingual customer service via calls, chats, and ticket systems. Assisted with account issues and billing inquiries. Documented interactions in CRM systems.

Managed client interactions, promoted services, and handled objections through assertive communication and sales techniques.

Conducted high-volume outbound cold calls, promoted service solutions, and handled customer inquiries. Developed negotiation and communication skills.