Level 2 attention to users (requests and incidents) in person or remotely through Sysaid, management of active directory, creation and administration of corporate emails, review, repair and formatting of computer equipment in general, configuration of thin client equipment and virtual machines, ThinClient and Citrix configuration, VPN configuration in FortiClient, inventory of technological equipment.

Inauguration of branches, technological changes, improvement in computer security.

Management of service indicators through dynamic tables and presenting them in committee with corporate management, personnel management and guiding them regarding their responsibilities, assignment and delegation of activities, management of per diem and petty cash, logistics and decision making for the improvement of quality of service, audit of cases in the Aranda management tool, management of reports.

Lead migration of technological teams at the support level, to update all user tools.