Ensure that all services offered are within accepted service, productivity and quality standards. Guarantee the transfer and generation of knowledge of your entire work team. Represent the interests of the company towards the client. Manage the risks of the operation proactively. Guarantee the preparation, timely delivery of reports and other deliverables established with the client.

Stabilization of the operation and improve operating income.

Support the definition of the service processes following good practices and considering the regulatory changes that apply Stay informed of updates to the regulations associated with the service provided and ensure compliance with current procedures Guarantee compliance with established service level agreements with the client. Plan and ensure the correct dimensioning of the operation.

Improve operating income

Supervise the assigned tasks of the coordinators and their groups of agents. Analysis of statistical information on project operations. Use protocolized work methods. Development of assigned tasks with efficiency and quality, confidentiality. Various reports to the project manager.

Improve operations planning