Angélica Gómez
Head of Sales Operations Latam
Perfil profesional
Social communicator-journalist with experience in digital customer service, CRM management, KPI's and banking processes. Leadership skills and goal achievement
Experiencia laboral
Head Of Sales Operations Latam
work4fun | Septiembre 2024 - Enero 2025 (4 months)
Habilidades utilizadas
Monitoring supervisors in charge of LATAM contact center operators, verification of compliance with indicators and quality of leads.
Logro principalIncrease conversion from 3% to 8.3%.
Operations Supervisor
almacontact banco agrario de colombia | Mayo 2024 - Septiembre 2024 (4 months)
Habilidades utilizadas
Provide support to advisors in the Outbound, Inbound and Social Media segments, ensuring compliance with the agreed KPIs.
Logro principalIncrease the effective contactability of the segment with the assigned campaigns.
Sales Leader - After Sales And Sac
teas, telecomunicaciones avanzadas del sur | Agosto 2023 - Mayo 2024 (9 months)
Habilidades utilizadas
Provide support to sales and after-sales advisors, meeting the company's objectives.
Logro principalCreate a sustainable commercial area, increasing daily sales.
Formación académica
Diploma in Digital Marketing and Social Media
Universidad minuto de dios | Specialization
Universidad minuto de dios | Specialization
Generado por
