Act as a specialized and dedicated resource with the aim of guaranteeing the level of English required by the client and the company among the agents. Develop, implement and evaluate improvement plans to help agents optimize productivity from the perspective of their communication skills.

Responsible for teaching Mathematics in English following the internal parameters of the school and compliance with the requirements of the CBSM adhering to its quality standards.

Responsible for the main activities for the development of tests to the application. It includes the identification, definition and implementation of the necessary functional and non-functional tests, as well as the recording of the results and their analysis. The Quality Analyst coordinates compliance with quality policies.