I'm an instrumentalist (piano, guitar, percussion), singer, and actress. I come from a family of musicians, so I grew up constantly training in music.

I participated in quality analysis, adjusting moderation processes to improve accuracy and efficiency. I trained and mentored new teams to ensure excellence in moderation.

I moderated content in Portuguese, English, and Spanish, ensuring compliance with platform guidelines.

I managed team performance, providing continuous feedback and ensuring quality and efficiency objectives were met.

I oversaw a multilingual customer service team, developing continuous improvement strategies.