Served as main contact between providers and insurers, managed budget cycles, analyzed data, handled ICD-10/CPT codes, organized records, and supported decision-making.

Managed data analysis, operational processes, and administrative tasks, optimizing efficiency and ensuring compliance in healthcare operations.

Analyzed data, optimized processes, audited agents, and improved quality standards and campaign performance.

Developed quality reporting systems, conducted audits, and provided process improvement recommendations.

Handled chat/email support, resolved inquiries, maintained communication, and delivered effective solutions.

Provided bilingual customer service, managed multiple cases, and ensured high customer satisfaction.