I am responsible for the Application Support area, made up of 20 members; The area supports production levels 1 and 2, Change Control, Software Deployments, Compliance and Security, Process Monitoring and Execution Area. I report to the Senior Manager of Operations and Technology.

Reduce productive incidents by 20% compared to previous periods and Stabilize the productive platform, maintaining services with an availability greater than 99.96%.

Lead in the area of technological infrastructure on the fronts of: Application Support, Software Deployments to the productive environment, Compliance and Security.

Reduce monthly incidents to 0 on the company's billing date, allowing the operational area to work with agility in the process and Establish contingency protocols in critical systems and operate 24 hours in a contingency environment.

Popayan Management of: Technological infrastructure, Group Help Desk, Projects, Digital Transformation, Communications, Databases and applications, Change Control.

Design of Guacimo collection house, deployment and start-up of the project, Various projects in Baninca such as change of Core and launch of the website into production.