Provided customer support for PNC Bank clients, assisting with debit card services, account inquiries, dispute management, and issue resolution. Maintained accuracy, attention to detail, and professionalism while managing sensitive financial information.

Delivered high-quality customer support, resolved complex inquiries, managed disputes, and maintained compliance with banking procedures and data privacy standards.

Collaborated on technology-driven projects, built RESTful APIs, designed databases (Oracle, MySQL, MongoDB, Firebase), automated workflows, used Git, Docker, and Linux, and researched AI tools for software improvement.

Developed and maintained web applications using Laravel, PHP, React.js, Node.js, JavaScript, TypeScript, HTML5, CSS3, Tailwind CSS, and Bootstrap. Automated processes with Java, JavaScript, Python, and TypeScript.

Contributed to enterprise app modernization, data integrity, process automation, and digital transformation. Collaborated with QA, DevOps, and business analysts, participated in Agile ceremonies, and provided technical support.

Developed and maintained web application features using modern frameworks and RESTful APIs, managed enterprise data, and supported workflow automation.