- Resolution of disputes, complaints by phone, email, mail or other means. Management of incoming customer calls or inquiries. Maintain accurate records of customer service staff KPIs

- Respond to customer requests regarding changes or information on their flight itinerary. Resolution of requests from airline customers. Customer service.

Monitoring and control of a training plan for airport agents that have the presence of Avianca SA - Development of rankings for the optimal use of resources at the time of compensation passengers due to any irregularity in their itinerary. - Administrative support.