Propose improvements in the operation processes that allow the provision of a more efficient service with high levels of quality, based on the analysis of risk alerts and fraud trends. • Promote constant communication with different areas of Management and the Organization to report possible events or alerts that are impacting the operation, deteriorating monitoring.

Coordinate and control that operations related to visas and returns, both in favor and in charge, are carried out timely and correctly. • Attend and resolve all queries presented to the Day Process Assistants, both in the return process in favor and in charge. • Manage the system access codes for the refund process in favor and in charge.