Assisting with the accounting process and the human resources process, including recruitment, contract writing, affiliation of new employees to the Colombian social security system, organization of work records and files. Reception of inbound and outbound calls as well as emails. Quote services or equipment for the company and close deals. Travel arrangements management and logistics. Preparation of reports and legal documents as well as translation of documents and meetings.

Provide customer service through calls and emails to English speaking clients around the world and assist them throughout the sales process: Quote tickets, negotiate with clients, write contracts, take payments and issue tickets, follow up with clients and their special needs (group sales department for Avianca Holdings).

Best seller of the month award, more than once (2019) High quality customer service award, more than once (2019)

Affiliate new employees to the Colombian social security system, write work contracts, Issue work certificates and ID cards. Organize work records and files. Register new workers to the company database and payroll software. Receiving and making phone calls and emails from ex/coworkers and other companies.