Customer service management on digital platforms, compliance with regulations and effective solution goals.

Handling and managing inquiries, complaints, and requests via chat. Meeting response times and resolution goals.

Contact potential clients, answer questions, persuade them to close sales, and meet monthly sales targets.

Presenting and marketing language courses via phone and Zoom. Meeting monthly targets, handling objections, and closing sales.

Collection of overdue payments from clients, handling of difficult situations, and use of CRM tools.

Preventive, administrative, and extrajudicial debt collection management. Handling difficult clients with empathy and firmness.