Ruth Estrella Cacua
Servicenow & Javascript Developer
Perfil profesional
IT Support Technician with 4+ years of experience in hardware and software incident resolution , Tier 1 and 2 support , and ticketing systems . Focused on customer service , diagnosing issues , and guiding users to effective solutions
Experiencia laboral
Developed and customized ServiceNow modules, participated in API integrations, supported upgrades, and ensured platform stability.
Logro principalCustomized ServiceNow modules, integrated third-party systems, and automated workflows using JavaScript and GlideScript.
Developed and customized ServiceNow modules, participated in API integrations, supported upgrades, and ensured platform stability.
Logro principalEnhanced operational efficiency by automating workflows and integrating APIs in ServiceNow.
Created and managed IT solutions, built automation workflows, maintained platform components, and conducted system performance checks.
Logro principalManaged IT solutions using Salesforce & PL/SQL, built automation workflows, and maintained platform components.
Formación académica
Sena, colombia | Técnico/Tecnólogo
