Reception and analysis of sales, products and/or service requests, collection of information and documentation for the start-up of projects, request for logical resources at internal and external level with suppliers, management information systems; Websi, Sales Force, Bizagi, Service Manager and Máximo.

Receipt, analysis and solution of faults and incidents, basic design and implementation of IVR in AVAYA platform, analysis of CMS reports, Contac analyzer, trace analysis in communication manager AVAYA, level 2 support and 3 in telephony incidents and requirements, interaction with external provider and creation of elements at the AVAYA telephone structure level (vectors, vdn, skill, extensions, outgoing routes), administration and level 1 support on E1 platforms

Avaya technology learning without prior knowledge

Remote, telephone and face-to-face support, configuration of printers, setup of computer equipment, configuration and support in network connections, management and administration of email accounts