Juan Cadavid
Team Lead - Real Time Operations
Perfil profesional
I'm a Web 3.0 enthusiast with knowledge in Web development, Data Science, Python, and Blockchain.
Experiencia laboral
Team Lead - Real Time Operations
modsquad | Enero 2021 - Enero 2022 (1 year)
Habilidades utilizadas
Advised a team of up to 15 customer service agents on their interactions. Managed Real-time operations while keeping a lookout for any emerging issues. Implemented agent-assisted automation tools to capture data from legacy systems and streamline ticket creation.
Customer Service Representative
amazon | Enero 2020 - Enero 2021 (1 year)
Habilidades utilizadas
Took interactions and provided tier 1 support for the whole suite of Amazon.com products
Customer Service Representative
bilateral bpo | Enero 2017 - Enero 2018 (1 year)
Habilidades utilizadas
Sales for medical products (braces, insulin, etc)
Formación académica
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