Reproduced user scenarios, documented problems, and ensured effective communication between technical teams and Customer Success. Proposed improvements and automation for recurring incidents.

Resolved technical issues in Salesforce related to Inspire Planner, prioritized critical cases, and ensured timely responses. Collaborated with support and operations teams to maintain solution reliability.

Managed and optimized Salesforce processes, ensured data integrity, system security, and business alignment. Configured CRM for Sales and Customer Success. Led integrations through Mulesoft, troubleshooting, and best practices implementation.

Led Salesforce process optimization, advanced technical support, and complex integrations via Mulesoft with SAP, Siebel, and HubSpot. Specialized in automation, data integrity, and user training.