Juan David Espinosa Leon
Chat Representative
Perfil profesional
Disciplined and detail-oriented professional with experience in customer service, digital support, and bilingual communication. I excel at problem-solving, adaptability, and meeting deadlines, ensuring customer satisfaction.
Experiencia laboral
Customer service via chat in English and Spanish, resolving queries about orders, returns and online service, with clear and effective communication.
Logro principalBilingual customer service, query resolution and improvement of customer experience.
Preparation of reports in Excel, monitoring and control of attendance, management of registration information and logistical routing.
Logro principalReport management, attendance control and logistics coordination.
Generating reports in Excel, assisting with registration and departure via mobile app, user support and attendance control.
Logro principalMobile app support, report generation, and attendance tracking.
Formación académica
Universidad del atlántico, barranquilla, colombia | Technological career
