Angie Paola Téllez Rivera
Backoffice - Bad Csat Analyst
Perfil profesional
Eighth semester student of Business Administration and Technology in Human Talent Management with more than 3 years of experience working in customer service and satisfaction environments focused on logistics and after-sales
Experiencia laboral
Backoffice - Bad Csat Analyst
atento colombia sa | Agosto 2022 - Marzo 2024 (1 year 7 months)
Habilidades utilizadas
Customer service focused on logistics, after-sales and general information. Training and group reinforcement.
Logro principalPreparation and presentation of performance reports.
Administrative Assistant
ibm colombia | Agosto 2021 - Agosto 2022 (1 year)
Habilidades utilizadas
Outbound telephone management of complaints and requests. Creation and escalation of PQRS.
Logro principalProvide responses to requirements and requests.
Agent Sac Avantel – Colpatria
teleperformance colombia | Agosto 2020 - Agosto 2021 (1 year)
Habilidades utilizadas
Customer service. Clarification of generated charges.
Logro principalTechnical support and solution of requirements.
Formación académica
Human Talent Management
Sena | Technological career
Sena | Technological career
Generado por
