Provided inbound support for tire purchases and online orders. Tracked orders, processed cancellations and refunds, resolved delivery issues, and managed lost or misdelivered orders.

Inbound customer support, order tracking, issue resolution, managed lost or misdelivered orders, maintained documentation.

Led and supported scheduling agents during live patient calls. Monitored calls for quality and compliance. Escalated and resolved complex cases. Assisted patients with scheduling.

Led scheduling agents, monitored calls, ensured compliance, resolved complex cases, and assisted patients with appointment scheduling.

Managed patient collections for sleep apnea diagnostic services. Assisted patients with billing questions and payment arrangements. Demonstrated empathy and professionalism.

Managed patient collections, assisted with billing, demonstrated empathy and professionalism in sensitive cases.