Augusto Narvaez
Customer Support Specialist
Perfil profesional
Customer support specialist with 5 years of experience excelling in fast-paced environments . Skilled in troubleshooting , technical support , and delivering empathetic , human-centered service . Driven by curiosity and a growth mindset
Experiencia laboral
Provided real-time assistance with technical issues on video streaming platforms and online orders, ensuring high customer satisfaction.
Logro principalMaintained CSAT above 94% assisting 12+ daily inquiries via chat, email, and phone for technical and order issues.
Provided technical assistance for connected devices, escalated feedback, and mentored new hires to improve customer experience.
Logro principalBoosted customer satisfaction scores by 19% mentoring new hires and improving workflows.
Guided clients through adoption of new technologies, set up virtual machines, gathered telemetry data, and deployed server tools.
Logro principalManaged 30+ client accounts, maintained resolution rate over 91% for technology adoption and infrastructure requests.
Formación académica
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