Attract new customers. Plan and coordinate the participation in fairs in order to promote the product in the market. Define and execute the export process and international shipments. Design and plan strategies to promote customer repurchases. Client portfolio management.

Attend and manage customer requests, complaints and claims through different communication channels such as CRM, email and telephone, with the purpose of guaranteeing a timely solution. Carry out the authorization process for product returns, carrying out the necessary investigation and completing the required documents according to the company's return policies and service agreements