Optimised operations through standardisation of internal protocols, strengthened team autonomy, and built tailored value propositions for agencies and international clients.

Operational and commercial coordination for foreigners in English, team management, process development, quality assurance, and cross-functional alignment.

Produced structured content to support software implementation and effective operational communication across teams.

Reviewed, organised, and standardised technical documentation in Spanish and English, ensuring clarity and consistency.

Highlighted cultural, historical, and traditional heritage, coordinated visitor activities, and attended to special requests.

Led bilingual tours, provided front-desk assistance, and ensured high-quality guest experiences.