I provided empathetic and effective service, implementing solutions to maintain customer loyalty and ensure their satisfaction at every touchpoint.

I contributed to maintaining high customer satisfaction and retention rates through personalized attention and loyalty strategies.

I designed and implemented customized retention strategies, analyzed requests, ensured exceptional service, and resolved customer concerns in the call center.

I achieved an average monthly retention rate of 85%, exceeding the target by 10%. NPS above +75 points. I reduced cancellations by 20%.

Friendly and efficient customer service, accurate product registration, secure money handling, and support in training new cashiers.

Cashier error rate less than 0.5%. Recognition for quality service and efficiency. 15% improvement in checkout service times.