Technical support agent for Microsoft, handling customer inquiries and technical issues until operational relocation.

Technical support for Microsoft. Gained experience in troubleshooting and technical communication.

Worked as a trilingual advisor supporting customers in three languages, excelling in communication and adaptability in a fast-paced environment.

Provided customer service in Spanish, Portuguese, and English. Developed strong communication, problem-solving, and adaptability skills.

Handled flight changes, rebooking, and refund inquiries for an airline account, contributing to professional growth.

Expert support team for Colombia’s leading airline. Managed flight changes, rebooking, and refunds.