As an anti-fraud and quality analyst, I must carry out daily audits of the sales carried out by the advisors of the different campaigns, enforcing the security policies of the ally and sales policies, conducting constant training to staff and training new groups, as an analyst I must be carrying out different action plans for the continuous improvement of the agents and thus improve the sales of the different channels, working on the quality of sales and services.

Improvement of the rebuttals and sales of different channels as well as the reduction of the penalties that the ally carries out for bad practices.

As BackOffice I was in charge of the installation of the services that the sales agents performed, enforcing the security policies and observing that the agents carried out the sales process correctly.

Provide constant feedback to agents who fail to comply with the sales process and training them to comply with the appropriate sales process according to the sales channel and campaign.

As a sales advisor, he had to have the ability to identify customer needs to provide the best possible offer in order to acquire the service and work honestly fulfilling the customer's promises and his model wins.

Comply with the goals agreed by the supervisor and even over-executing making good use of the database and good attention to outgoing calls.