I lead marketing teams aligned with business objectives, focusing on lead generation, brand growth, and improving the customer experience.

I develop and optimize data-driven campaigns in GOOGLE ADDS, META ADDS, and TIK TOK ads to maximize results and ROI.

Focused on key metrics such as service level, customer service, AHT, NPS, FCR, productivity, and occupancy to optimize the customer experience.

I specialize in process improvement, leading the identification of areas for improvement and the implementation of solutions.

Implementation of new procedures to maximize efficiency and productivity while maintaining high levels of employee morale.

I led an effective team of three employees, ensuring complete inventory control and regulatory compliance.