Julian Arbelaez (julian3ap)
Technical Support Engineer Tier 2
Perfil profesional
Technical Support Engineer with 6 years of experience in customer support and tech roles , focused on delivering effective solutions and ensuring a great user experience
Experiencia laboral
Technical Support Engineer Tier 2
recurly s.a.s. | Agosto 2024 - Actualmente (2 años 3 meses)
Habilidades utilizadas
Utilize SQL (BigQuery) and Greylog to analyze databases and logs, enabling accurate issue identification and documentation.
Logro principalManage high ticket volume in Zendesk, resolving issues promptly.
Agent Tier 1
webhelp onelink | Octubre 2023 - Julio 2024 (9 meses)
Habilidades utilizadas
Maintained detailed case notes and stayed updated on internal changes to ensure accurate, efficient customer support.
Logro principalResolved product, subscription, and order issues via chat and email.
Fullstack Developer
tomi inc. | Mayo 2022 - Febrero 2023 (9 meses)
Habilidades utilizadas
Utilized Angular, HTML, tailwind, and CSS to optimize the platform's performance.
Logro principalCollaborated with cross-functional teams to gather user feedback.
Formación académica
Basic Robotics and Automation Course
Universidad de antioquia | Sin estudios
Universidad de antioquia | Sin estudios
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