 Coordination of institutional call center.  Personnel management (Organization of schedules and tasks).  Follow-up and responses to PQRS from the Marketing Office.  Preparation of action plans to improve service to users.

 Tracking and monitoring of Contact Center agents through through the Dialvox platform.  Support in the supervision of the Contact Center.  Preparation of monthly monitoring reports of the calls from the Contact Center by agent.  Provide weekly monitoring feedback to the Contact Center agents.  Preparation of control tables in Excel for the follow-up of the figures of appointments by workshop and external scheduling of Mazda.

- Support in the implementation of projects related to the marketing office (Contact Center). - Follow-up and monitoring of the institution's Call Center agents through the Dialvox platform. - Elaboration of Call Center management reports by area and by agent. - Preparation of weekly reports of the figures of pre-registered, registered and admitted in the institution. Review and update of processes and procedures of the office for improvement.