Led operational activities, supported decision-making, and optimized workflows through strategic planning and resource allocation.

Coordinated cross-functional teams in a bilingual environment, improved operational efficiency, and prepared administrative reports.

Provided professional guidance to clients, managed inbound inquiries, connected users with agents, and maintained customer confidence.

Delivered high-touch support in real estate, managed high volume inquiries, and resolved issues end-to-end using CRM tools.

Handled inventory, ensured timely dispatch, resolved order discrepancies, and focused on user satisfaction.

Awarded 'Top Performer' for exceeding productivity and quality metrics, managed complex logistics and customer support.