Inbound line customer service and sales of freely available credits, Anti-Theft, Pet and Emergency Room insurance. Ensure the quality of sales, management of attention and service levels along with the different KPI's required by clients; management of payroll news, regular profiling meetings with Chilean clients.

In charge of 3 segments of Colsubsidio Multiskill and Affiliations (Creditors and Claims), staff in charge of 20 advisors plus transversal areas; Ensure the productivity of company affiliations to the Colsubsidio compensation fund, Creditors verify that the money in the fund that is on standby is allocated again according to the value of contributions from companies that are not active. Claims ensure portfolio recovery

of calls. • Supervise sales and follow up on claims generated. • Validate service assignment data • Verify policies and report values to the detriment of penalties • Contact the client and verify cases. • Monitoring and response of PQRF cases • Deliver reports of management indicators • Monitoring and management of advisors of the current campaigns in general of the Claro client: Home, Mobile and Technology