Telephone advice to the client to resolve doubts and incidents. Registration in the company system of the daily contacts made. Compliance with internal procedures, company policies and the service script

Answer every call received from a client in a respectful and gentle manner; clarify doubts related to the products or services that the company offers depending on each campaign. Receive confidential information and guarantee its correct use. Confidence in my work

Agile processing of products, verifying the validity and authenticity of the payment method. Management of changes, returns and customer complaints, with cordiality. Arrangement and replacement of products in displays, recording the needs of stock.

Sales, cash management, petty cash, customer service (Internal and External), preparation of reports and daily accounts of activities, massive payments (senior adults, Solidarity Income, VAT refund), sale of tangible products such as lotteries and chances , collection for bill payments.

quality control of the information uploaded to the system, both manual and electronic data. Modification of information already entered in the database if necessary. Proposal of methods that can speed up the data entry and increase productivity.

Manage databases, create and fill out documentation related to the Covid vaccination process ( Vaccination Card and Informed Consent) carried out by companies in northern Cauca. Attention to detail, user service, delivery of schedules, reports and consumed supplies