Support the planning and monitoring of projects through the verification and implementation of agile work methodologies ITil V4 and Scrum. Prepare reports of indicators in Power BI, BPMN process modeling, ensure continuous improvement of processes and identification of risks in processes and projects.

Coordinate and supervise commercial activities, programs and projects according to organizational objectives and resources, presentation of sales reports and management indicators in the Power BI tool; data analysis, strategies as a national leader in customer service, support in quality projects with Pqrs, customer achievement and segmentation, additional process automation project management through the BizAgi program