Formulation of improvement actions, planning, design, execution, project evaluation, resource management.

Implementation of a technological solution through Open-source software which allowed managing data on dedication times in campaigns for clients, thus allowing expenses and costs to be managed.

-Measurement and analysis of process indicators, and formulation of improvement actions. -Planning, design, execution and evaluation of projects. -Implementation of agile methodologies (Scrum, Kanban), UX and gamification with the aim of achieving efficiencies in processes and resources through automated platforms.

I led the structuring and implementation of innovation and development projects (RPA, BOT and CRM) in collaboration with multidisciplinary teams, for various corporate clients. These projects managed to improve key performance indicators KPIs and OKRs.

— Projection of needs and requirements according to the process or business units. — Measure and analyze indicators in research processes. — Define and lead research planning, execution and analysis based on relevant research and business objectives. — Implement UX and gamification methodologies with the aim of achieving efficiencies in the area of processes and resources. — Design, execute and evaluate — Design thinking