Oversaw inventory management, maintained stock levels and shipment records, coordinated with suppliers and logistics providers.

Inbound and Outbound order processing and data entry maintaining accurate documentation.

Assisted the Acc Services department for new and current Frontier customers.

Handled customer concerns, billing issues and payment processing requests ensuring prompt resolutions.

Implemented strategies for remote retention, billing issues and cancellation requests.

Provided ongoing support and guidance to the USA Today-associated newspaper members.