Communicated technical info to non-technical customers, maintained strong metrics in resolution time and satisfaction.

Delivered level-1 tech support, troubleshooting alarm system and connectivity issues.

Consistently met sales and retention KPIs, enhanced account loyalty and prevented churn.

Managed retention calls, applied persuasive communication and objection handling to secure renewals.

Resolved inquiries efficiently, improved customer experience through active listening and problem-solving.

Top performer, provided high-volume support via calls, email, and chat, maintaining high satisfaction scores.