Reduced staff turnover by 60% by creating the "Padrinos Plan Project" to advise new employees. ▪ Apply the measurement of VoC, Programs, KPIs and ROI. ▪ I carried out the CX Transformation, Employee Experience and CX Culture, applying agile methodologies such as SCRUM. ▪ Implement instructional design and innovation, using Design Thinking and Service Design. ▪ Lead a team of 5 assistants, promoting a harmonious and productive work environment as well as a

I built a database of fixed assets and operations, correcting the depreciation guidelines. ▪ Reduction of response times to more than 400 companies associated with the National Association of Industrialists (ANDI) for vaccination against COVID-19, speeding up the scheduling process by 80%. ▪ I carried out the planning, monitoring and management of the strategic projects of the executive team, managing the budget execution in purchases. ▪ Identified different im

Inventory managed in the shopping app, reducing business inventory levels by 20%. ▪ Contributed with the necessary actions to give a timely response to inspection requests and visits from regulatory authorities, improving the established procedure and reducing legal risks. ▪ I implemented the quality control system and complied with the accreditation requirements in all the processes under my responsibility.