Juan Pablo Giraldo Zuleta
Analista De Telefonía
Perfil profesional
Soy un profesional de ingeniería de telecomunicaciones orientado a obtener resultados, con sólidas habilidades analíticas. Mi experiencia abarca diversos aspectos, como infraestructura de TI, soporte tecnológico, servicios en la nube y administración plataformas de contact center (Avaya, Genesys Cloud, Genesys Engage, Asterisk). Mi impulso constante por aprender y alcanzar metas se refleja en mi honestidad, determinación y disposición.
Experiencia laboral
He stood out in the implementation and optimization of advanced technological solutions, covering the administration and support of telephony platforms for contact centers such as Genesys Cloud, Genesys Engage, Avaya, Asterisk, (Platforms with more than 10 thousand users connected simultaneously). I also managed to excel in the administration and implementation of SIP trunks in SBC Avaya and SBC Oracle (Teams with more than 4 thousand simultaneous calls),
Logro principal- Participation throughout the migration project from the Avaya telephony platform to the Genesys Engage platform, later the migration of the latter to the Genesys Cloud platform was carried out. - Migration of all the numbering of the devices. Telephony PRI to SIP trunk.
Active Directory Administration, Administration and assignment of licenses to Office 365 accounts, level 1 support in general
Logro principalWith a proactive attitude focused on efficiency, I have demonstrated my ability to address problematic and unusual situations in the business technology field.
Formación académica
Itm instituto tecnológico metropolitano | Technician
