Supervision of staff to maintain quality standards and customer satisfaction. Planning and coordination of hotel operations, from reservations to supplies. Personalized customer service, solving problems during the stay. Development of marketing and promotion strategies to increase customers and profits. Quality and safety control, ensuring a good experience

Comprehensive social media management: create and execute strategies to generate leads and increase conversions. Manage accounts, create content and campaigns, encourage engagement, and respond to queries. Use metrics for real-time adjustments, provide customer support, and collaborate with the sales team. In search of constant improvements and updated trends to achieve sales objectives. Respond to sales and service calls, achieving retention of existing customers as well,

In-depth product research and technology competency. Building solid relationships with customers, promoting loyalty and new sales. Development and implementation of digital and traditional marketing strategies in collaboration with the sales team. Comprehensive tracking of sales and opportunities, generating regular reports for the team and senior management.